Welcome to Scented Soy Wax Candles. This Shipping Policy is here to give you a clear picture of how your order travels from checkout to your doorstep, covering processing timelines, delivery estimates, tracking, shipping costs, and what happens if anything goes off track. We encourage you to read through it before placing an order so you know exactly what to expect.
All prices, shipping charges, and order totals mentioned in this policy are listed in CAD ($) unless stated otherwise.
Where We Ship
Scented Soy Wax Candles ships from Canada to addresses in:
- Canada
- United States
- Australia
If you’re unsure whether we can deliver to your address, reach out through our Contact Us page before placing your order and we’ll confirm for you.
Shipping Rates
We keep our shipping simple and predictable. Each destination has one flat rate, regardless of order size or value:
| Destination | Flat Shipping Rate | Estimated Delivery |
|---|---|---|
| Canada | $9.99 CAD | 4 to 10 business days |
| United States | $17.61 CAD | 4 to 10 business days |
| Australia | $18.30 CAD | 8 to 17 business days |
Your exact shipping cost is calculated and displayed at checkout before you complete payment, so there are never any surprises at the last step.
Daily Order Cut-Off
Orders placed before 4:00 PM Eastern Time on a business day typically begin processing the same day. Orders placed after this cut-off, or on weekends and recognized public holidays, are queued to begin processing on the next available business day.
Order Processing Time
Orders are typically prepared for shipment within 1 to 2 business days (Monday to Friday) after payment is confirmed. During this window, our team verifies payment, checks the order for accuracy, carefully hand-packs each candle to help prevent damage in transit, and hands the package off to the carrier.
During high-volume periods, such as holidays or seasonal sales, processing may occasionally take a little longer than usual.
Transit Time
Once shipped, estimated transit time depends on your destination:
- Canada: generally 3 to 8 business days, depending on your location and the carrier. Customers in remote or rural areas may see times toward the longer end.
- United States: generally 3 to 8 business days.
- Australia: generally 7 to 15 business days.
Total Delivery Estimate
Combining processing and transit time, most orders arrive within:
- Canada: 4 to 10 business days from the date the order is placed
- United States: 4 to 10 business days from the date the order is placed
- Australia: 8 to 17 business days from the date the order is placed
These estimates are provided as a general guide and are not a guaranteed delivery date.
What Counts as a Business Day
A business day is defined as Monday through Friday, excluding public holidays observed by Scented Soy Wax Candles or by the shipping carrier handling your order.
International Orders: Customs, Duties and Taxes
All orders ship from Canada. Orders to the United States and Australia are international shipments and may be subject to customs inspection, import duties, and taxes (such as GST in Australia or applicable US import charges) charged by the destination country.
These charges are set by the destination country’s customs authority, are not controlled by us, and are not included in our product prices or shipping rates unless stated at checkout. Where applicable, the customer is responsible for paying them. We recommend contacting your local customs office if you would like to know more before ordering.
Refusing to pay customs charges or refusing delivery may result in the package being returned to us or abandoned, and original shipping costs will not be refunded.
Carriers We Work With
Depending on your delivery address, your order may ship via:
- Canada Post
- UPS
- FedEx
- Purolator
- DHL
We select the carrier best suited to your destination to help ensure reliable, efficient delivery.
A Note on Candles and Warm Weather
Because our products are made from soy wax, extreme heat during transit can occasionally cause softening or minor surface changes. We take care to package every order to help protect against this, and if your candle arrives visibly affected by heat, please reach out to us and we’ll be glad to help make it right.
Order Tracking
Every order ships with tracking. Once your candle is on its way, you’ll typically receive a shipping confirmation email with tracking details within 24 to 48 hours. You can also check your shipment’s status anytime through our Track Your Order page. For international orders, tracking updates may be less frequent while the parcel is in transit between countries or clearing customs.
Changing or Cancelling an Order
If you need to modify or cancel your order, please contact us as soon as possible. Requests made before your order enters fulfillment will be reviewed and accommodated where possible. Once an order has been fulfilled or handed off to the carrier, changes or cancellations can no longer be made.
For details on refunds and returns, please see our Return Policy and Refund Policy.
Shipping Address Accuracy
Please double-check your shipping details (street address, unit number, city, province/state, and postal/ZIP code) before completing checkout. If a package is returned to us due to an incorrect or incomplete address, an additional shipping fee may apply before we can reship your order.
Delivered but Not Received
If tracking shows your package as delivered but you can’t locate it, check around your delivery area (porches, mailrooms, with neighbours) and allow up to 24 hours, as some carriers mark items delivered slightly early. If it still hasn’t turned up, contact our support team and we’ll coordinate with the carrier to investigate. Any resolution will follow our Return Policy and Refund Policy.
Shipping Delays
Delivery schedules can occasionally be affected by circumstances outside our control, including severe weather, carrier disruptions, customs delays, high shipping volumes, or public holidays. If we’re aware of a delay affecting your order, we’ll do our best to keep you updated.
Lost Packages
If your shipment appears to be lost in transit, let us know and we’ll open an investigation with the carrier. Any resolution will be determined once that investigation concludes, in line with our Return Policy and Refund Policy.
Damaged Packages
If your candle arrives damaged, please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short description of the issue. Each case is reviewed individually before we determine the best resolution.
Multiple-Item Shipments
If your order includes more than one item, they may occasionally ship separately depending on availability and warehouse location. You’ll receive individual tracking information for each shipment.
Holiday and Peak Season Shipping
During major holidays and high-demand periods, order volumes across the shipping industry increase, which can affect processing and transit times. We recommend placing time-sensitive orders a little earlier than usual during these periods, especially for international orders.
Contact Information
If you have any questions about shipping or delivery, we’re happy to help.
- Business Name: Scented Soy Wax Candles
- Website: scentedsoywaxcandles.shop
- Email: support@scentedsoywaxcandles.shop
- Business Address: 261 Gignac Crescent, Windsor, ON N9J 3S4, Canada
- Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
- Time Zone: (GMT-05:00) Eastern Time (US & Canada)
- Live Chat: Available 24/7
For further assistance, please visit our Contact Us page.
