At Scented Soy Wax Candles, we want every purchase to come with clear, transparent payment terms and simple billing. This Payment Policy explains which payment methods we accept, how transactions are processed and verified, how tax is calculated, and what happens once a refund is approved. We recommend giving it a read before checking out so you know exactly what to expect.
Unless otherwise noted, every price shown on our website is listed in Canadian Dollars (CAD, $).
We are currently operating only within Canada, and all of our policies apply to Canada at this time. In the future, if we begin operating internationally, our policies will be updated accordingly.
Payment Methods We Accept
We currently accept the following payment options at checkout:
- Visa
- Mastercard
- American Express
- Visa Electron
- Maestro
- PayPal
The payment methods actively shown at checkout at the time of your purchase reflect what’s currently available, and this list may expand over time as we add new options.
Authorizing Your Payment
When you place an order with us, you’re giving both Scented Soy Wax Candles and our payment processing partners permission to charge the total amount shown at checkout, including any applicable shipping fees and tax.
Before an order is accepted, your payment may go through a series of checks, including authorization, identity verification, and fraud screening. Simply submitting an order does not automatically mean your payment has been approved or that your order has been accepted confirmation only happens once these checks are successfully completed.
Pricing and Currency
Every price you see on our site including product costs, shipping fees, and applicable tax is displayed in CAD. We encourage you to review your order summary closely before finalizing your purchase, paying particular attention to your billing details, shipping address, and selected payment method, since errors at this stage can delay processing.
Keeping Your Payment Secure
All transactions on our site are handled by established third-party payment processors that use industry-recognized security protocols to protect your information during checkout.
Scented Soy Wax Candles does not retain your full card details or banking information on our own servers that data is handled directly by our payment partners under their own security standards.
While we take reasonable steps to safeguard every transaction, it’s worth noting that no online payment system, no matter how secure, can promise complete immunity from every possible risk.
Reviewing and Verifying Orders
To protect both our customers and our business from fraudulent activity, some orders may go through an additional review step before they’re released for shipment.
This review can involve confirming your payment details, cross-checking your billing information, validating your shipping address, or, in certain cases, requesting further proof of identity. If we’re unable to complete this verification successfully, your order may be delayed, we may reach out for more information, or in some cases the order may need to be cancelled altogether.
When a Payment Doesn’t Go Through
If a payment attempt is declined or fails to process, we won’t be able to move forward with your order until a successful payment is received.
Declined payments can happen for a number of reasons, such as authorization holds placed by your bank, restrictions on your account, incorrect billing details, or insufficient available funds. If this happens to you, we’d suggest reaching out to your bank or payment provider directly before trying to complete the purchase again.
Sales Tax and Other Charges
Where required by law, applicable Canadian sales tax (GST, HST, or PST, depending on your province) is automatically calculated and added to your order total. This amount is always shown clearly during checkout, before you’re asked to confirm and submit payment.
How Refunds Work
Refunds, once approved, are always issued back to the same payment method that was originally used to place the order we’re unable to redirect a refund to a different card, account, or payment method.
Full details on refund eligibility, timelines, and the return process itself can be found in our Return Policy and Refund Policy.
After we receive and inspect an approved return, refunds are typically processed within 10 business days. Keep in mind that even after we’ve issued the refund on our end, your bank or payment provider may need additional time before the funds actually appear back in your account.
Order Holds for Suspicious Activity
We reserve the right to review, flag, or place a hold on any order that raises concerns during our verification process or shows signs of an unusual purchasing pattern.
Depending on the situation, this might mean temporarily pausing the order while we investigate, reaching out to request further verification from you, or cancelling the order entirely if we’re unable to confirm its legitimacy. These measures exist to protect both our genuine customers and our business from fraud.
Payment Disputes and Chargebacks
If you believe there’s been an error with a charge on your account, we encourage you to contact our support team directly first so we can look into it and work toward a resolution. Filing a chargeback with your bank without reaching out to us first can slow down the process and may result in your account being flagged for future orders. We’re always happy to help sort out a genuine billing issue before it reaches that stage.
Contact Us
If you have any questions about payments, billing, or this policy, our team is ready to help.
Registered Business Name: (WBD) Worldwide Business Development Corporation
Store Name: Scented Soy Wax Candles
Website: scentedsoywaxcandles.store
Email: support@scentedsoywaxcandles.store
Phone: +1 (519) 555-0142
Business Address: 261 Gignac Crescent, Windsor, ON N9J 3S4, Canada
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: America/Toronto — Eastern Time (EST: UTC-05:00 winter / EDT: UTC-04:00 summer)
Live Chat: Available 24/7
For further assistance, feel free to visit our Contact Us page. You may also find helpful information in our FAQs, Privacy Policy, and Terms of Service.
